Frequently Asked Questions
Insurance
We do not accept insurance and are not in-network providers. Jñāna Behavioral Health is a fee for service behavioral health practice. Rates are listed on the homepage. Medicare/Medicaid and other insurance plan benefits are not accepted. Check if you receive Out of Network benefits from your insurance coverage. Upon request, a Superbill (itemized receipt) of services will be provided which you may submit to your insurance company for reimbursement consideration. Cash, HSA/FSA, and all major credit cards are accepted as forms of payment due at the time services are rendered.
Therapy
Psychotherapy effectively treats a variety of mental and behavioral health issues. We focus primarily on using "evidence-based" therapies. These are approaches to therapy that have been validated by scientific research. According to the Michigan School of Psychology, therapist relational qualities are 5-10x more powerful than therapeutic techniques and twice as effective as antidepressant medications in improving client outcomes. This means a counselor's style of relating to their client and a warm working relationship together is the greatest factor for effective therapy. "About 75 percent of people who enter psychotherapy show some benefit from it," says the American Psychological Association. Therapeutic work tends to move areas of life in a positive direction such as relationships, job performance, and responses to external situations. Although we cannot guarantee your results, we promise to offer you the best possible treatment options given your particular goals, and to work as hard as you are willing to work to help you achieve them.
Psychiatry
Psychiatry is the branch of medicine that specializes in the prevention, diagnosis, and treatment of mental health and behavioral disorders. You would need to see a licensed psychiatrist in order to get a prescription for psychotropic medication. The American Psychiatric Association explains, "Psychotherapy is often used in combination with medication to treat mental health conditions. In some circumstances medication may be clearly useful and in others psychotherapy may be the best option. For many people combined medication and psychotherapy treatment is better than either alone." Medication may reduce symptoms of mental health disorders. Clients receiving "long-term medication treatment will need to meet with their psychiatrist periodically to monitor the effectiveness of the medication and any potential side effects."
Length of Treatment
We encourage clients to attend therapy for at least 6-8 weeks, attending weekly. After this point, you will reassess your progress with your provider. According to recent American Psychological Association research, 15-20 therapy sessions are required for half of clients to recover from symptoms. Length of treatment depends on individualized concerns and the client's progress toward goals. The best predictors of successful outcomes are the therapeutic relationship and client's willingness to change. Therapy is an investment in yourself to achieve your unique potential and create a rewarding lifestyle.
Online Appointments
Telehealth appointments are available for counseling or psychiatric services. Enjoy the benefits of mental health treatment from the privacy of your home. No commute, no lobby music, and no new environment. Utilizing an encrypted telehealth platform, log in using a phone, tablet, or computer to attend your appointment. You will have access to practice forms or payment invoices through your HIPAA-compliant client portal.
If you love in-person appointments, the comfort of a beautiful office, and the energy of working directly with your provider, great... we do too! Contact us and share your preference for services. We will reserve time in our office location for counseling or psychiatric services. Research has shown online therapy to be equally effective to in-person therapy.
Cancellations
All services are provided by appointment only. As a client, you are financially responsible for attendance at all scheduled appointments, unless cancelled with at least 48 hours notice. Full service rate of appointment missed or cancelled late (including initial intake appointments) will be applied. Please remember your provider has reserved this time for you alone. Help us serve you better by keeping scheduled appointments. Clients with more than two missed appointments may be subject to termination of care.
Total Fees for Treatment
Clients attending behavioral health services have the right to receive a Good Faith Estimate explaining how much medical and mental healthcare will cost. Under the law, healthcare providers need to give clients who do not have insurance or who are not using insurance an estimate of the bill for medical items and services.
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You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
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Make sure your healthcare provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your healthcare provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
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If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
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Make sure to save a copy or picture of your Good Faith Estimate.
For questions or more information about your right to a Good Faith Estimate, visit:
www.cms.gov/nosurprises or call (800) 368-1019
Confidentiality
Confidentiality of client information is governed by federal and state law. The Health Information Portability and Accountability Act (HIPAA) ensures clients' right to privacy. The State of Arizona laws impose some limitations to confidentiality during situations when there is suspected maltreatment of minors or vulnerable adults, prenatal exposure to controlled substances, risk of harm to self or others, court orders, and licensing board disciplinary proceedings.
To protect your privacy, your provider will not encourage or respond to social media requests, testimonials and reviews, and limits the use of email, text message, or telephone services for clinical communication. There is a secure client portal available for any medical correspondence.
Emergency
Your provider is NOT available for after-hours crises or emergency situations. In an emergency, please call 911 or go directly to the nearest hospital. The Maricopa Crisis Line is 602-222-9444. For people outside the state of Arizona, contact the National Suicide Prevention Line at 988.
Website Sources
American Psychiatric Association. What is Psychotherapy? 2019.
American Psychological Association. How Long Will it Take for Treatment to Work? Washington, DC: American Psychological Association; 2017.
American Psychological Association. Understanding psychotherapy and how it works. 2016.
Norcross, J. C. (2011). Psychotherapy relationships that work: Evidence-based responsiveness (2nd ed.). New York, NY: Oxford University Press.